One Flag Studio - Building Fun for Everyone
 

 

Privacy Policy

Please read One Flag Studio Privacy Policy before using our services because it will tell you how we collect, store, use and disclose your personal information when providing these services to you.If you have questions or complaints regarding our Privacy Policy or practices, please see Contact Us.

1-Introduction

One Flag Studio develops and publishes social games for the web and mobile devices. “One Flag Studio,” or “we” or “us” refers to One Flag Studio company in this Privacy Policy. This Privacy Policy applies whenever you play our games or otherwise access any of our other products, services, content, OneFlagStudio.com and/or the other domains provided by One Flag Studio, together referred to as “Services.” This Privacy Policy describes:


  • what information we collect, how we collect it, and why
  • how we use that information and with whom we share it
  • how you can access and update that information
  • the choices you can make about how we collect, use, and share your information
  • how we protect the information we store about you

  • If you do not want One Flag Studio to collect, store, use or share your information in the ways described in this Privacy Policy, you should not play One Flag Studio games or use One Flag Studio Services.

    2-Information We Collect and How We Collect It

    Information About You That We Get From Social Networks (like Facebook)
    If you play One Flag Studio games or access any of our other Services on a social network like Facebook, One Flag Studio receives certain information about you from the social network automatically. The information we receive depends on the One Flag Studio game you’re playing, the social network, and your privacy settings and your friends’ privacy settings on that social network. For example, One Flag Studio may collect and store some or all of the following information provided by the social network:


  • your first and last name;
  • your profile picture or its URL;
  • your social network ID number (like your Facebook ID number), which is linked to publicly-available information like your name and profile photo;
  • the social network ID numbers and other public data for your friends;
  • the login e-mail you provided to that social network when you registered with it;
  • your physical location and that of the devices you use to access our Services;
  • your gender;
  • your birthday and/or age range;
  • other publicly-available information on the social network; and/or
  • any other information that you or the social networks share with One Flag Studio.

  • If you are unclear about what information a social network is sharing with us, please go to the social networks where you play our games to find out more about their privacy settings.
    Cookies and Automated Information Collection
    We and service providers acting on our behalf, like Google Analytics, store log files and use tracking technologies such as:


  • cookies, which are small pieces of data transferred to your mobile device or computer for record-keeping purposes;
  • web beacons, which let us know if a certain page was visited or whether an e-mail was opened;
  • tracking pixels, which allow us or our advertising partners to advertise more efficiently and effectively; and
  • local shared objects, also known as flash cookies, which help us to reduce fraud, remember your in-game preferences and speed up load times.

  • We and our service providers use these log files, tags, and tracking technologies to collect and analyze certain kinds of technical information, including:


  • IP addresses;
  • the type of computer or mobile device you are using;
  • your operating system version;
  • your mobile device’s identifiers, like your MAC Address, Identifier For Advertising (IDFA), and/or International Mobile Equipment Identity (IMEI);
  • your browser types;
  • your browser language;
  • referring and exit pages, and URLs;
  • platform type;
  • the number of clicks on a page or feature;
  • domain names;
  • landing pages;
  • pages viewed and the order of those pages;
  • the amount of time spent on particular pages; and
  • game state and the date and time of activity on our websites or games.

  • In some cases, we will connect this information with your social network ID or One Flag Studio user ID.
    Please note that companies delivering advertisements on our Services may also use cookies or other technologies as described below in Third Party Advertising Including Tailored Advertising and Analytics, and those practices are subject to those companies’ own policies.

    If you play One Flag Studio games on your mobile device, in addition to your device identifiers, we may also collect:


  • your country; and
  • with your permission, your specific geolocation.

  • When you use our Services you may give us information directly (like when you’re setting up your account) and we will store that on our systems and use it for the purposes described in this Privacy Policy. Some games or parts of our Services may use a more traditional registration or account set-up process where you may be asked to give us some or all of the following information:


  • your age or birthday;
  • your first and last names;
  • your e-mail address;
  • a password; and
  • other information that helps us make sure it’s you accessing your account or helps us improve our services.



  • Payment Information
    If you purchase a license to use in-game virtual currency or virtual items in a game you play on One Flag Studio, our third party payment processor will collect the billing and financial information it needs to process your charges. This may include your postal address, e-mail address and financial information. One Flag Studio does not collect or store your financial information, like credit card numbers. One Flag Studio may also obtain the billing and payment information that you provide when your purchase is processed by someone else (like Facebook, Apple or Google) such as when you purchase something in a game you play on a social network or that you downloaded on your mobile device.

    Customer Support Correspondence
    When you ask for help from our Customer Support team, we will collect and store the contact information you give them (generally, your name and e-mail address), information about your game play or activity on our Services, and your One Flag Studio game ID number. We will also store the communications you have with the Customer Service team and any information in those communications in order to provide support.

    Other Sources
    We may collect or receive information about you from other sources like third party information providers. We use this information along with information you provide us directly, for example, to help you and your friends connect or to serve you advertising more tailored to your interests. If you would like to learn more about how we keep your information secure, please see Security of Your Information.

    3-How We Use the Information We Collect

    The main use of the information we collect and store is to provide a better gaming experience, but there are other uses as well. The uses for which we collect and store your information include:


  • to operate, improve and optimize our Services and our players’ experiences;
  • to create your game accounts and allow you to play our games;
  • to provide technical support and respond to player inquiries;
  • to help create a safer and more trusted environment for our players by preventing fraud or potentially illegal activities, and enforcing our Terms of Service;
  • to manage and deliver contextual and behavioral advertising;
  • to notify players of in-game updates, new products or promotional offers;
  • to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • to comply with our legal obligations, resolve any disputes we may have with you or other players, and to enforce our agreements with third parties; and
  • to conduct research.

  • One important use of your information is communication. If you have provided your e-mail address to One Flag Studio, we willl use it to respond to customer support inquiries.

    4-How We Share Your Information

    One Flag Studio does not share in any means the collected information for any purpose.


    Third Party Advertising Including Tailored Advertising and Analytics
    We have advertising on our Services so we can continue to offer many of our Services for free. When advertisers or ad networks place ads in our Services, they may collect or we may share the following types of information from within our Services:

  • performance data (like the number of clicks on an advertisement);
  • your social network ID; and
  • other contextual data about your game play (for example, your level and session length).

  • The information collected may be used to:

  • measure how effective ads are, to offer you targeted advertising in order to personalize your experience by showing you advertisements for products and services that are more likely to appeal to you (a practice known as behavioral advertising), and/or
  • undertake web analytics (like Google Analytics which is used to analyze traffic and other player activity to improve your experience).


  • Advertisers or ad networks may collect this information through the use of tracking technologies like browser cookies and web beacons, and they may use a single tracking technology or multiple tracking technologies at the same time. Please note, after clicking on a third party advertisement, you may no longer be on a site hosted by One Flag Studio.
    Third Party Service Providers
    We will share your information with third party companies to perform services on our behalf, like processing payments, analyzing data, optimizing game play, e-mail delivery, hosting services, customer service and to help us in our marketing efforts, including managing and delivering contextual and tailored advertisements. We contractually require these third party service providers to maintain the confidentiality of the information we share with them, and we contractually require them not use your information for anything other than to provide services on our behalf.
    Sale or Merger
    In the event that One Flag Studio undergoes a business transition, like a merger, acquisition by another company, or sale of all or part its assets (like selling a game), we may transfer all of your information, including personal information, to the successor organization in the transition. We will make reasonable efforts to let you and other players know (in the way described in Changes to Our Privacy Policy) of the business transition before transferring your personal information.

    5-How to Access, Update and Manage Your Information

    Information We Receive From a Social Network Where You Play Our Games or From Your Mobile Device
    To manage the information One Flag Studio receives about you from a social network, like Facebook, where you play our games, you will need to follow the instructions at that site for updating your information and changing your privacy settings. The privacy management tools for applications on Facebook can be found here.
    Accessing and Updating Your Information Held by One Flag Studio
    If you want to review, delete, or change the information One Flag Studio has about you or have additional questions, e-mail us at support@oneflagstudio.com.
    Stopping Use of Your Information
    If you no longer want One Flag Studio to make active use of your information, you may send an e-mail to Support@OneFlagStudio.com. Place “Delete My Account” in the subject line and include your first name, last name, e-mail address and your social network ID for the social network from which you access our Services (if applicable) in the body of the e-mail (for example, your Facebook user ID). We will respond to your request within thirty days. Please note that certain records, for example those relating to payments or customer service matters, will be held for legal and accounting purposes. If you have sent content through or posted content on the Service, we may not be able to delete it.
    Opting Out of Geolocation
    If you have previously allowed us to access your geolocation data, you can stop making geolocation available to us by visiting your mobile device’s settings for the relevant application or the “settings” page for the relevant game. Opting Out of Promotional Emails from One Flag Studio If you want to stop receiving promotional e-mails from One Flag Studio, click on the “unsubscribe” link in any promotional email from One Flag Studio. Please note that once we receive your request, it may take an additional period of time for your opt-out to become effective. Your unsubscribe or e-mail preference change will be processed promptly, and in no event longer than ten business days. .
    Opting Out of Third Party Tailored Advertising
    If you are interested in more information about tailored advertising and your choices to prevent third parties from delivering tailored web and mobile web advertising you may visit the following websites:


  • Network Advertising Initiative Consumer Opt-Out Page or the Digital Advertising Alliance Opt-Out Page for U.S.-based advertising; and
  • Your Online Choices UK website for EU-based advertising.

  • These opt-out tools are provided by third parties, not One Flag Studio. One Flag Studio does not control or operate these tools or the choices that advertisers and others provide through these tools. In addition, if you do not want to receive tailored in-application advertisements from third parties that relate to your interests in apps on your mobile device, you may opt-out by adjusting the ad tracking settings on your device. In addition, you can reset the “Advertising Identifier” (like an IDFA) from your mobile device’s settings page, which will prevent continued use of existing behavioral data tied to the previous “Advertising Identifier.”
    Please note that you may still receive in-app advertisements even if you opt-out of tailored advertising but they will not be based on your activity across unrelated web sites or apps.

    6-Privacy Policies of Linked Third Party Services and Advertisers

    Our websites and games may contain advertisements from Third Party Services, which are companies other than One Flag Studio that may link to their own websites, online services or mobile applications. We are not responsible for the privacy practices or the content of these Third Party Services. If you have any questions about how these Third Party Services use your information, you should review their policies and contact them directly.

    7-Our Policies Concerning Children

    Our websites and games are not for children under the age of 13 and we do not knowingly collect any personal information from children under 13. Children under 13 should not use our websites or games at any time. If we learn that we have inadvertently gathered personal information from a child under 13, we will take reasonable measures to promptly remove that information from our records.

    8-How Long We Keep Your Information

    How long we retain your information depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements.

    9-Security of Your Information

    We implement appropriate security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. While we take reasonable precautions against possible security breaches of our Services and our customer databases and records, no website or Internet transmission is completely secure. Although we strive to protect your personal information, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur, we cannot guarantee the security of your information while it is being transmitted to our Service. Any transmission is at your own risk. If you have questions about the security of our websites, please contact us at support@oneflagstudio.com.

    10-Contact Us

    If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to support@oneflagstudio.com.

    If in need for any clarification please contact us!